Bitcoin transactions are recognized by the Blockchain and soon after are "Confirmed." Confirmation time is dependent on the activity of the Bitcoin network and many transactions are processed right away. The more transactions that take place, however, the longer it can take for a transaction to confirm. Unfortunately, RockItCoin cannot control how long your Bitcoin takes to confirm.
To find out exactly where your Bitcoin is right now, you can copy your wallet address and paste it into the search box found at the top of the link: https://www.blockchain.com.
Blockchain is a block explorer that can track the activity of a wallet, similar to a public ledger. Under "Transactions", it will show you if the transaction is pending or how many confirmations it has.
If you ever have questions about a transaction you made at the ATM or need further assistance, please give our Customer Service Team a call at 1-888-702-4826.